Headphone test FAQ
Why is one side of my headphones quieter?
Check the balance setting first: on Windows in the device's Sound settings, on a Mac under Sound › Output. Then clean the mesh over each driver, since earwax and dust muffle one side easily, and check the fit. Use the balance test above with the headphones turned round to see whether the headphones or your ears are uneven.
Why are my headphones so quiet on both sides?
Look for a volume limit first. On an iPhone, open Settings, Sounds & Haptics, Headphone Safety and see whether Reduce Loud Audio is on; many Android phones have a similar media volume limit. On a computer, the app's own volume can be low even when the system volume is high. Then check the hardware: lint in the headphone jack or a clogged earbud mesh muffles the sound, and studio headphones with a high impedance (250 ohms and up) need more power than most phones and laptops can supply.
Why can't I hear the high tones?
Hearing at the top of the range fades with age, so many adults hear nothing above 15 or 16 kHz even on good headphones. Some Bluetooth connections also leave out the highest frequencies to save data. Compare with a wired connection or another pair before blaming the headphones.
Why do my headphones crackle when I move the cable?
A wire inside the cable is breaking, usually near the plug or where the cable enters an earcup, or the plug or socket is dirty. Use the steady tone above and bend the cable bit by bit. If the crackle follows one spot on the cable, the cable is damaged. Detachable cables can be replaced.
Why is there no sound on my iPhone?
The Ring/Silent switch mutes web pages as well as ringtones. Switch it to Ring and press a test again. If it is already on Ring, check that the headphones are the active output in Control Centre.
Can this test Bluetooth latency?
No. A web page cannot hear what reaches your ears, so it could only time your reaction to a sound, and your reaction time would be mixed into the result. The page leaves this out rather than show a number it cannot measure.
Is a headphone test safe for my ears?
At a comfortable volume, yes. Start low, raise the volume slowly, and stop if a tone feels uncomfortable. Lower the volume again after the bass tones, because the same setting is much louder for middle and high tones.